Client Experience Specialist (Financial Services) – Limassol

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Position Details
Reference No.
18778
Title
Client Experience Specialist (Financial Services) – Limassol
Category
Employment Type
Full Time
Available Positions
1
Location(s):
Limassol
Posted On:
13/07/2018
Contact Details
Company
ADVANCE CAREER LTD
Contact Person
Annie Papadopoulou
Address
75 Arch. Makarios III Ave, 3067 Limassol
Limassol
Phones
25-028580
Email
annie@advancecareer.com.cy
Job Description

Advance Career on behalf of our client, a Financial Services organisation, is seeking to recruit a Client Experience Specialist (Arabic/Russian/Spanish speaking); an excellent opportunity for career development!

Responsibilities:

Provide front-line support for all client interactions covering telephone, e-mail and online media

Identify, escalate and manage potential risk.

Perform, deliver and contribute to a variety of on boarding procedures as and when required, through guidance of management and compliance

Perform ongoing monitoring to meet regulatory guidelines and standards

Perform “layer 1” trade investigation / validation / affirmation for MT4.

Undertake key functions on MT4 to meet the organisation’s segregation of duties principles – e.g. filter & process client withdrawal requests.

Contribute to the definition & implementation of a framework to derive maximum value for the Business

Contribute to a culture of continuous improvement in the team and be proactive in proposing ongoing refinements to achieve results in line with strategy.

Receiving constant feedback from clients and identifying new opportunities

Report on relevant trends & insights as they relate to client queries, complaints and potential opportunities to internal stakeholders.

Adhere to established policies, guidelines, procedures and training plans

Report to the Manager of UK & Europe Client Experience

Required Qualifications

Qualifications:

Minimum 2 years proven experience working in Customer Service

Proficiency in English plus an additional language (Russian, French, Spanish or Arabic)

Experience within the Forex Industry

Awareness of Operational Risk & Compliance landscape will be considered as an advantage

Proven experience with basic desk-top applications

Knowledge of MT4 platform

Digital, data & analytics experience

Communication skills

Team working

Results-oriented

Excellent organisational & time management skills

Presentation and analytical skills

Other Requirements

An attractive remuneration package will be offered to the successful person.