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Position Details
Reference No.
19212
Title
Head of Customer Support (Forex) - Limassol
Category
Employment Type
Full Time
Available Positions
1
Location(s):
Limassol
Posted On:
16/03/2020
Contact Details
Company
ADVANCE CAREER LTD
Contact Person
Kyriacos Anastassiou
Address
75 Arch. Makarios III Ave, 3067 Limassol
Limassol
Phones
25-028580
Email
kyriacos@advancecareer.com.cy
Job Description

Advance Career Ltd, on behalf of our client, a CySEC regulated Forex Company in Limassol, is seeking to recruit a Head of Customer Support;

Responsibilities:
Manage, train, motivate and develop Support department employees;
Assist in resolving client’s queries regarding products, services, promotional programs, technical issues and complaints via chat, email, phone, other media and internal system;
Perform induction training for newly hired individuals;
Administer and maintain various Company’s system;
Assess, conduct and assist Compliance department in investigation in the event of client’s complain.

Required Qualifications

Qualifications:
Previous experience in similar position within financial services;
Excellent knowledge of English;
Excellent spoken and written communication skills;
Ability to work efficiently under pressure;
Ability to lead, train and motivate a team;
Holder of CySEC advanced certification is desirable;
Knowledge of Meta Trader platforms.

Other Requirements

An attractive remuneration package will be offered to the successful person.