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Position Details
Reference No.
19875
Title
German / Swedish / Finnish Speaking VIP Account Manager (Online Gaming) – Limassol
Category
Employment Type
Full Time
Available Positions
1
Location(s):
Limassol
Posted On:
08/07/2020
Contact Details
Company
ADVANCE CAREER LTD
Contact Person
Sotiris Kokkinos
Address
75 Arch. Makarios III Ave, 3067 Limassol
Limassol
Phones
25 028580
Email
info@advancecareer.com.cy
Job Description

Advance Career on behalf of our client, an Online Gaming organization, is seeking to recruit German / Swedish / Finnish VIP Account Managers;

Responsibilities:
Responding to client account queries via Email, Telephone Calls and Chat in a polite and professional manner.
Open and maintain customer accounts by recording account information
Resolve product and service problems by clarifying the customer’s complaints, determine the cause of the problem, selecting and explaining the best solution to solve the problem, expediting correction or adjustment, following up to ensure resolution.
Contributing to team effort by accomplishing related results as needed
Manage large amounts of incoming calls, emails and chats
Identify and assess customer’s needs to achieve satisfaction
Follow communication procedures, guidelines and policies
Go the extra mile to engage customers
Further training is provided by the company.

Required Qualifications

Qualifications:
Fluency in of one of the following languages: English, German or any Scandinavian language.
Proven customer support experience will be considered as an advantage but not necessary as company provides full in-house training
Strong communications/public relations skills and active listening
Customer orientation and ability to adapt and respond to different types of characters
Computer literacy
Ability to work shifts
Ability to work both alone and as part of a team essential.
Ability to work under pressure

Other Requirements

An attractive remuneration package will be offered to the successful person.