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Advance Career, on behalf of our client, an Online Gaming Organisation, is looking to recruit a native English speaking Assistant VIP Account Manager;
Preparing the daily/weekly and monthly departmental reports.
Create and Update the department’s procedures and make sure they are clearly understood and followed through.
Update the team schedule, insure adherence and report any outstanding concerns.
Prepare and deliver the training for the new hires of the department. Support and verify them for the probation period to deliver a complete evaluation to the management.
Monitor the daily activity and decide on the necessary actions to be taken for highest value customers.
Provide guidance and assist the key account managers in making decisions regarding customers.
Monitor and report the performance of the team on a daily basis.
Be able to maintain confidential and sensitive information
2+ years experience in a leadership capacity (e.g. management, team leader, supervisor, etc.)
2+ years experience in sales/customer support roles.
Excellent communication skills.
Proficiency in English language
Must be proficient in Microsoft Office
Ability to effectively train and motivate sales agents
Excellent organizational, problem-solving, project management and communication skills
Willingness to show leadership and guidance for the team
An attractive remuneration package will be offered to the successful candidate.