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Advance Career, on behalf of our clients, an Online Gaming Organisation, is looking to recruit a Japanese speaking Customer Support representative;
Responding to client account queries via Email, Telephone Calls and Chat in a polite and professional manner.
Open and maintain customer accounts by recording account information
Resolve product and service problems by clarifying the customer’s complaints, determine the cause of the problem, selecting and explaining the best solution to solve the problem, expediting correction or adjustment, following up to ensure resolution.
Contributing to team effort by accomplishing related results as needed
Manage large amounts of incoming calls, emails and chats
Identify and assess customer’s needs to achieve satisfaction
Follow communication procedures, guidelines and policies
Go the extra mile to engage customers
Further training is provided by the company.
Fluency in English and Native Japanese
Proven customer support experience will be considered as an advantage but not necessary as company provides full in-house training
Strong communications/public relations skills and active listening
Customer orientation and ability to adapt and respond to different types of characters
Ability to work both alone and as part of a team essential.
Ability to work under pressure.
Ability to work shifts
An attractive remuneration package will be offered to the successful candidate.