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Position Details
Reference No.
25683
Title
Social Media Advisor (Online Gaming) - Limassol
Employment Type
Full Time
Available Positions
1
Location(s):
Limassol
Posted On:
11/10/2019
Contact Details
Company
ADVANCE CAREER LTD
Contact Person
Eleni Karasavva
Address
75 Arch. Makarios III Ave, 3067 Limassol
Limassol
Phones
25-028580
Email
eleni@advancecareer.com.cy
Job Description

Advance Career, on behalf of our clients, an Online Gaming Organisation based in Limassol, is seeking to recruit a Social Media Advisor;

Responsibilities:
Providing real time customer service across Facebook, Twitter, Instagram, YouTube and any other social media streams
Responding to comments posted on our Facebook page
Engaging with the social community on our Twitter page
Monitoring, listening and responding to users in a 'social' way, whilst being consistent with and maintaining the brand values whilst acting with integrity at all times
Ensuring negative posts are handled in line with departmental processes. Capturing customer information and escalating to the relevant complaints team to enable resolution
Supporting Marketing by uploading content across Social Media platforms
Proactively engaging in conversations
Liaising with marketing teams regarding customer communications
Working alongside and regularly communicating with our in-house Social Media Team in the UK
Help and support with Administration with marketing team in the UK, including CRM

Working on rotation (7 days a week - morning and evening hours)

Required Qualifications

Qualifications:
Computer literate (MS Office, Word, PowerPoint and Excel)
Experience of Social Media Customer Care/Community Management
Familiar with a variety of social media platforms, with an understanding of best practice and usage
Excellent written, verbal and communication skills
Customer service background essential
Understands how to convey tone of voice and adhere to brand guidelines
Good sense of humor is essential

Other Requirements

An attractive remuneration package will be offered to the successful candidate.