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Position Details
Reference No.
30376
Title
Customer Service Associate (Native English Speaker)
Category
Employment Type
Full Time
Available Positions
1
Location(s):
Limassol
Posted On:
13/05/2021
Contact Details
Company
JobsCyprus
Contact Person
JobsCyprus
Address
Limassol
Limassol
Phones
+357 22030260
Email
info@jobscyprus.com
Job Description

Our client has been established since 2003 and operate worldwide with offices in USA, China and Cyprus.

They are expanding the Limassol office and are looking for a young dynamic Customer Service Associate that cares about customers’ experiences and can communicate on social media as well as on the telephone and live chat.

Job Description

  • You are the front line, go-to resource for any customer related issues
  • Communicating with customers via phone, email, chat and ticketing system
  • Making it your mission to foster exceptional customer experiences across our sites
  • Be able to independently address support cases regarding core functionalities, common “how-to” questions and known issues
  • Providing knowledgeable answers to questions about products, pricing and availability
  • Taking ownership of the customer experience
  • Social media posting in common social media platforms
  • Image editing (photoshopping)
  • Talking to people and proactively solving issues, converting customers into passionate brand ambassadors

Required Skills & Experience

  • Native English speaker
  • Bachelor’s degree or equivalent
  • +2 years of Customer Service experience
  • Excellent phone etiquette and excellent verbal and writing skills
  • Strong interpersonal communication skills
  • Be able to work well autonomously and take initiatives
  • Knowledge of Photoshop with basic graphic design understanding
  • Flexible work schedule to accommodate business needs
  • Comfortable managing competing priorities with a high level of attention to detail
  • Ability to multitask
  • Experience with customer support ticketing systems will be considered and advantage
  • Patient and empathetic

The office hours are 10.00am – 5.00pm. The working week is 5 days per week. 2 – 3 days will be office based. There are also some shifts from 4.00pm – midnight which are based working from home plus 1 or 2 Sunday evening shifts, again working from home.

There is a revolving rota amongst the customer support team

The employer requires the customer support team to use their own laptop.

Remuneration & Benefits

  • Salary €1,300 NET per month plus potential for annual bonus
  • Opportunity for career progression and self-development.
  • 22 days annual leave, increasing by one day every year (up to ten years)
Other Requirements

All applications will be treated in the strictest of confidence

Please submit your CV to - info@jobscyprus.com

Visit www.jobscyprus.com for further details.