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Position Details
Reference No.
Japanese Client Support Manager
Employment Type
Full Time
Available Positions
Posted On:
Contact Details
Golden Careers Recruitment
Contact Person
Golden Careers
301, 28 Octovriou Street, Marina Court, 7th Floor, Office No.71, Limassol, 3035, Cyprus
357 96736946
Job Description

Job Description

Our client and its affiliates operate on the online Forex markets. Since a big part of our business partners are located in Asia they are looking for a new colleague who would manage their Japanese support team.  The successful candidate shall be open to the possibility of relocating to Prague, Czech Republic. He/She should also be Native Japanese and should have experience working in the Forex Industry.

Job Responsibilities

  • Managing Japanese support desk team - 6 members (senior and junior)
  • Supporting team members and advising them on how to deal with customers’ requests
  • Hands-on involvement in day to day operations
  • Managing ad-hoc situation within a team and with other departments
  • Quality control including team members work and system related processes


  • Fluent level of Japanese language required, preferably native speaker
  • Fluent level of English language both written and spoken
  • Previous experience with providing support to Japanese clients (professional communication)
  • Leadership skills
  • Experience in leading a small team between 6 -15 people (at least 2 years)
  • Openness to softer western style leadership and management
  • Previous experience in a Forex brokerage is a must (at least 2 years)
  • Analytical and tech thinking
  • Openness to relocate to the Czech Republic
  • Experience with working inside and outside of Japanese environment (Europe or US)
  • Openness to work with remote office team members (some members are physically in office, some are in different time zones)
  • Being open to work with a non JP team - with western team culture
  • Ability to make decisions and react fast
  • Pro-client approach
  • Open-mindedness
  • 4 weeks holiday leave + sick days
  • Possibility of home office or remote work
  • Electro-budget - possibility to purchase electronics needed for work
  • Budget for education - possibility to attend courses related to work,  English courses are also offered in the office or Czech language courses, if interested
  • Coverage of travel expenses related to relocation to the Czech Republic
  • Help with the work permit process, coverage of accommodation for first two weeks and help with searching for permanent accommodation
  • Assistant who will help with anything related to work conditions and other - transport tickets, anything related to your accommodation etc.