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Position Details
Reference No.
93344
Title
Japanese Speaking Customer Support Officer
Category
Employment Type
Full Time
Available Positions
1
Location(s):
Limassol
Posted On:
19/08/2019
Contact Details
Company
Golden Careers Recruitment
Contact Person
Golden Careers Recruitment
Address
301, 28 Octovriou Street, Marina Court, 7th Floor, Office No.71, Limassol, 3035, Cyprus
Limassol
Phones
357 96736946
Email
admin@goldencareers.com.cy
Job Description

Job Description

We are currently looking for a Japanese Speaker to take the role of the Customer Support Officer  for our client, an investment firm in Limassol.

Job Responsibilities

  • Manage incoming calls
  • Identify and assess customers’ needs to achieve satisfaction
  • Build sustainable relationships and trust with customer accounts through open and interactive communication
  • Provide accurate, valid and complete information by using the right methods/tools
  • Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution
  • Keep records of customer interactions, process customer accounts and file documents
  • Follow communication procedures, guidelines and policies

Requirements

  • Customer support experience will be considered an advantage
  • Excellent knowledge of the Japanese language
  • Good knowledge of the English Language
  • Strong phone contact handling skills and active listening
  • Familiarity with CRM systems and practices
  • Customer orientation and ability to adapt/respond to different types of characters
  • Excellent communication and presentation skills
  • Experience/Knowledge of the FX industry will be considered an advantage