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Position Details
Reference No.
93954
Title
RECEPTION-FRONT DESK
Salary
900
Employment Type
Full Time
Available Positions
2
Location(s):
Paphos
Posted On:
22/02/2019
Contact Details
Company
AKTI BEACH HOTEL & VILLAGE RESORT
Contact Person
Chrystalla Vlahou
Address
25 HADJIEFSTATHIOU STR
Paphos
Phones
26272777
Email
administration@aktivillage.com
Job Description
  • Receptionist will handle all guest arrivals/departures, and will ensure the smooth running of the Reception at all times in the most efficient and effective manner.
  •  He/She will deliver the highest possible standards of service to all Guests, from their arrival until the minute they depart
  • To undertake front of house duties, including meeting/greeting and attending to the needs of guests ,to ensure a superb customer  service experience.
  • To build a good rapport with the guest and resolve any complaints.
  • To deal with guests request to ensure a comfortable and pleasant stay.
  • To be responsible  for accurate and efficient accounts and guest billing.
  • To assist in dealing with customer complaints in an effective and courteous manner providing or seeking solutions as quickly as possible.
  • To assist in keeping the reception area clean and tidy at all times
  • To undertake general office duties including correspondence, emails ,filing and switchboard ,to ensure the smooth running of the reception area
  • be pro-active in maintaining and/or improving the department’s profitability in accordance with Hotel policies, procedures and standards.
  • to seek and action customer feedback at every opportunity and learn from complaints.
  • To implement the correct hotel service standards, monitor and thrive for continuous improvement.
Required Qualifications
  • Fluent in English Language & Russian language
  • Any other language will be considered an advantage 
  • Min 2 years previous experience in a similar position is a must
  • Computer Literate
  • Able to work in a team environment and communicate with other departments in a professional manner
  • Applicant should be EU citizen or hold a valid EU work permit
  • Male or female applicants welcome