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Position Details
Reference No.
95810
Title
Monitoring Assistant - German Language
Employment Type
Full Time
Available Positions
1
Location(s):
Limassol
Posted On:
12/09/2019
Contact Details
Company
Maxiflex LTD
Contact Person
Angela Frangeskidou
Address
46 Ayiou Athanasiou Ave., Third Floor, Office 301A, Limassol 4102, Cyprus
Limassol
Phones
+35725262767, +35725262767
Email
angela.f@maxiflexglobal.com
Job Description

Monitoring Assistant - German Language

Maxiflex LTD, a Cyprus Investment Firm licensed and regulated by the Cyprus Securities and Exchange Commission is seeking to employ Monitoring Assistant to our team located in Limassol, Cyprus.

You want to join our Dynamic and Enthusiastic team? Apply Now!!

The ideal candidate will have the following key responsibilities and requirements and will join our Quality and Control Department:

Key Responsibilities:

  •  Determine Call Center and Agents quality standards by listening and studying inbound and outbound calls of Sales Officers. 
  • Assist in handling of complaints and/or monitor the handling of client complaints by the relevant department
  • Provide feedback via Reports, written in English
  • Ensure proper level of customer service and quality is maintained on the conduct of employees with clients.
  • Monitor quality of services provided by the company and various departments.
  • Liaise with Compliance Department to ensure adherence to regulatory requirements and standards and monitor adherence to rules, regulations and procedures. 
  • Assist in other compliance related task if necessary

Requirements:

  • Good Level of German and English
  • Excellent written and verbal communication skills in English
  • University degree will be considered as an advantage
  • Must be a team player
  • Attention to detail especially at times of pressure

The successful candidate will receive a remuneration package based on qualifications and experience.

Please send your CV mentioning the name of the position to the subject line at: jobs@maxiflex.com