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Position Details
Reference No.
Field Service Engineer (slot machines)
Employment Type
Full Time
Available Positions
Nicosia, Limassol, Larnaca
Posted On:
Contact Details
WorkForce Cyprus
Contact Person
WorkForce Cyprus (Dora Michael)
Nikolaou Skoufa 1, Engomi
Job Description

Our client, a world leader in gaming entertainment, is looking for a Field Service Engineer for their equipment's in Cyprus.

Role summary:

This position is responsible for customer satisfaction while performing installation, support, and ongoing technical service in the field for various types of gaming machines (e.g.: slot machines) and related products. 

Key responsibilities:

  • Install, convert, troubleshoot, repair and / or de – install as necessary Gaming Machines, Signs and gaming controllers.
  • Responsible for the coordination of all installations and visitation schedules in conjunction with the Deputy Head  
  • Pre-plan, schedule and perform services activities assigned to geographic territory.
  • Provide direct customer support for training, pats purchasing advice and preventative maintenance programs.
  • Provide assistance to customers by telephone or in person regarding technical challenges and reports on trends, needs and service challenges to keep management informed.
  • Liaison with customer representatives and management regarding product performance, service or installation scheduling, training and operational issues
  • Monitor service activities and service case escalation to ensure actions are taken to resolve the customer problem(s).
  • To carry out any other reasonable duties that may occur on an ad hoc basis and/or requested by management.

Candidate Profile:

  • Have a High School Diploma or equivalent.
  • Electronics qualifications preferred
  • Industry related experience preferred.
  • Demonstrate problem resolution skills and the ability to learn.
  • Successfully completing professional training courses or industry certification, if applicable
  • Understanding of all Microsoft Office Suite products
  • Must have excellent verbal and written communications and customer service skills
  • Must be able to read, write, speak and understand English.
  • Must be able to work independently and be team orientated.
  • Working knowledge of Digital Electronics
  • Familiarity with networking technologies and troubleshooting
  • Must be organized, detailed, goal and results driven
  • Must be able to travel with little or no notice, potential extended periods and must be able to travel by air any day of the week within Europe.
  • Must be willing to work extended hours, on call for dispatch and variable work shifts
  • Must be able to work in a face paced environment and handle several tasks at one time.
  • Must be able to do a 2 man lift of 110k game onto stands, minimum 23kg lift alone
  • Self-motivated and self-disciplined.
  • Creative, positive and a forward thinker
  • Must be able to obtain a gaming license in all our approved gaming jurisdictions, a passport and a valid driver’s license with a clean driving record
  • Must be able to maintain confidentiality of information regarding the company, product and employee information
  • Maintain proper grooming and uniform/dress code.
  • Participate fully in company health and safety programs and comply with all company policies and procedures.
  • Follow all lawful employer safety and health rules.
  • Wear and/or use Personal Protective Equipment, when and how instructed.
  • Report hazardous conditions to management
  • Report any job-related injury or illness to management and seek treatment promptly.

What the company offers:

  • Competitive salary
  • Flexible working hours (work from home)
  • Business Laptop
  • 1 month paid training in London
  • Yearly bonus as per performance 
  • Petrol & lunch expenses covered in case of external practices