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Position Details
Reference No.
96428
Title
Back-Office Assistant
Category
Employment Type
Full Time
Available Positions
1
Location(s):
Limassol
Posted On:
08/04/2019
Contact Details
Company
Arvesa Limited
Contact Person
Tonia Poulladou
Address
Panagioti Symeou 4, Kanika Business Centre Block B, Office 101, 1st Floor
Limassol
Phones
96 84 37 33
Email
recruit@arvesacy.com
Job Description

Main duties and responsibilities:

·         Serve as the point of contact to customers in supporting the Accounting team by answering questions related to transactions.

·         Uploading collected documents provided by Clients, IB’s and Affiliates, following KYC procedures.

·         Processing internal transfers.

·         Investigating clients’ withdrawal requests, and deposits of Bank Wire transfers.

·         Add/deduct funds from Demo Accounts.

·         Assigning and monitoring all available promotions/bonuses.

·         Adjust leverages and groups based on Risk Management Instructions.

·         Deal with payment service providers in relation to payments issues.

·         Weekly and monthly reporting to the Head of Back-Office.

·         Prepare daily Deposits and Withdrawal reports.

·         Assisting Clients with General Inquiries via e-mail.

·         Updating notes in CRM regarding clients’ data (KYC, Bonuses, leverages, Special approvals/exceptions).

Required Qualifications

·         A minimum of 6 months experience in back office administration preferably within the Forex sector.

·         Excellent written and verbal communication skills with high fluency in English.

·         Good knowledge of Excel and other Microsoft Office tools.

·         Capacity to work under pressure and with strict deadlines.

·         Strong sense of professionalism, organizational and analytical skills.

·         Self-learner and highly motivated individual.

·         Statistical analyses experience would be advantageous.

·         A competitive remuneration package based on qualifications and experience

·         Training and career development

·         Excellent working environment

·         Incentives

Other Requirements

To apply for this vacancy, kindly send your CV to recruit@arvesacy.com with “Back-Office Assistant” into the subject line.

All CVs will be treated in strict confidence. Due to the high volume of applications, only selected candidates will be responded to.