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Position Details
Reference No.
Back-Office Assistant
Employment Type
Full Time
Available Positions
Posted On:
Contact Details
Arvesa Limited
Contact Person
Tonia Poulladou
Panagioti Symeou 4, Kanika Business Centre Block B, Office 101, 1st Floor
96 84 37 33
Job Description

Main duties and responsibilities:

·         Serve as the point of contact to customers in supporting the Accounting team by answering questions related to transactions.

·         Uploading collected documents provided by Clients, IB’s and Affiliates, following KYC procedures.

·         Processing internal transfers.

·         Investigating clients’ withdrawal requests, and deposits of Bank Wire transfers.

·         Add/deduct funds from Demo Accounts.

·         Assigning and monitoring all available promotions/bonuses.

·         Adjust leverages and groups based on Risk Management Instructions.

·         Deal with payment service providers in relation to payments issues.

·         Weekly and monthly reporting to the Head of Back-Office.

·         Prepare daily Deposits and Withdrawal reports.

·         Assisting Clients with General Inquiries via e-mail.

·         Updating notes in CRM regarding clients’ data (KYC, Bonuses, leverages, Special approvals/exceptions).

Required Qualifications

·         A minimum of 6 months experience in back office administration preferably within the Forex sector.

·         Excellent written and verbal communication skills with high fluency in English.

·         Good knowledge of Excel and other Microsoft Office tools.

·         Capacity to work under pressure and with strict deadlines.

·         Strong sense of professionalism, organizational and analytical skills.

·         Self-learner and highly motivated individual.

·         Statistical analyses experience would be advantageous.

·         A competitive remuneration package based on qualifications and experience

·         Training and career development

·         Excellent working environment

·         Incentives

Other Requirements

To apply for this vacancy, kindly send your CV to recruit@arvesacy.com with “Back-Office Assistant” into the subject line.

All CVs will be treated in strict confidence. Due to the high volume of applications, only selected candidates will be responded to.