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Main duties and responsibilities:
· Serve as the point of contact to customers in supporting the Accounting team by answering questions related to transactions.
· Uploading collected documents provided by Clients, IB’s and Affiliates, following KYC procedures.
· Processing internal transfers.
· Investigating clients’ withdrawal requests, and deposits of Bank Wire transfers.
· Add/deduct funds from Demo Accounts.
· Assigning and monitoring all available promotions/bonuses.
· Adjust leverages and groups based on Risk Management Instructions.
· Deal with payment service providers in relation to payments issues.
· Weekly and monthly reporting to the Head of Back-Office.
· Prepare daily Deposits and Withdrawal reports.
· Assisting Clients with General Inquiries via e-mail.
· Updating notes in CRM regarding clients’ data (KYC, Bonuses, leverages, Special approvals/exceptions).
· A minimum of 6 months experience in back office administration preferably within the Forex sector.
· Excellent written and verbal communication skills with high fluency in English.
· Good knowledge of Excel and other Microsoft Office tools.
· Capacity to work under pressure and with strict deadlines.
· Strong sense of professionalism, organizational and analytical skills.
· Self-learner and highly motivated individual.
· Statistical analyses experience would be advantageous.
· A competitive remuneration package based on qualifications and experience
· Training and career development
· Excellent working environment
To apply for this vacancy, kindly send your CV to firstname.lastname@example.org with “Back-Office Assistant” into the subject line.
All CVs will be treated in strict confidence. Due to the high volume of applications, only selected candidates will be responded to.