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Position Details
Reference No.
96430
Title
Customer Support Assitant
Category
Employment Type
Full Time
Available Positions
1
Location(s):
Larnaca
Posted On:
08/04/2019
Contact Details
Company
Arvesa Limited
Contact Person
Tonia Poulladou
Address
Panagioti Symeou 4, Kanika Business Centre Block B, Office 101, 1st Floor
Limassol
Phones
96 84 37 33
Email
recruit@arvesacy.com
Job Description

Main duties and responsibilities:

  • Delivers service and support to customers through live chats, emails and phone calls,
  • Provides answers to customers by identifying problems, researching answers, and guiding the customer through corrective steps,
  • Handles and resolves customer complaints,
  • Provides information to customers in regard to the Company’s services and products,
  • Provides quality service and support in a variety of areas including but not limited to System/technical troubleshooting, Login/Account issues, Accounting (deposits and withdrawals) and overall trading inquiries,
  • Maintain a balance between company policy and customer benefit in decision making. Handling issues in the best interest of both customer and company,
  • Inform customer about internal regulations and procedures of the Company,
  • Updates Customer records when necessary,
  • Ensuring that all duties are done so in line with the necessary KYC, AML, and Due diligence controls,

·    

Required Qualifications

Candidate profile:

·         Fluent in English is a must

·         Soft knowledge of KYC procedure

·         Dynamic, passionate, innovative and target driven 

·         Eager to learn

·         Strong networking capability

·         Ability to work in a high-pressure and fast-moving environment

·         Ability to work in a team driven environment

·         Excellent communication skills

·         Critical observation