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Position Details
Reference No.
Customer Support Assitant
Employment Type
Full Time
Available Positions
Posted On:
Contact Details
Arvesa Limited
Contact Person
Tonia Poulladou
Panagioti Symeou 4, Kanika Business Centre Block B, Office 101, 1st Floor
96 84 37 33
Job Description

Main duties and responsibilities:

  • Delivers service and support to customers through live chats, emails and phone calls,
  • Provides answers to customers by identifying problems, researching answers, and guiding the customer through corrective steps,
  • Handles and resolves customer complaints,
  • Provides information to customers in regard to the Company’s services and products,
  • Provides quality service and support in a variety of areas including but not limited to System/technical troubleshooting, Login/Account issues, Accounting (deposits and withdrawals) and overall trading inquiries,
  • Maintain a balance between company policy and customer benefit in decision making. Handling issues in the best interest of both customer and company,
  • Inform customer about internal regulations and procedures of the Company,
  • Updates Customer records when necessary,
  • Ensuring that all duties are done so in line with the necessary KYC, AML, and Due diligence controls,


Required Qualifications

Candidate profile:

·         Fluent in English is a must

·         Soft knowledge of KYC procedure

·         Dynamic, passionate, innovative and target driven 

·         Eager to learn

·         Strong networking capability

·         Ability to work in a high-pressure and fast-moving environment

·         Ability to work in a team driven environment

·         Excellent communication skills

·         Critical observation