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Position Details
Reference No.
96535
Title
Customer Supports/Complaints (Spanish)
Category
Employment Type
Full Time
Available Positions
1
Location(s):
Limassol
Posted On:
19/08/2019
Contact Details
Company
Golden Careers Recruitment
Contact Person
Golden Careers Recruitment
Address
301, 28th October, 3035
Limassol, Cyprus

Limassol
Phones
25363630
Email
admin@goldencareers.com.cy
Job Description

Job Description

On behalf of our client, a fast growing firm within the financial services industry, we are seeking for a Customer Support/Complaints Representative for the Spanish speaking markets.

Job Responsibilities

  • Provision of impeccable customer support via chat, phone¬†and¬†emails
  • Resolution of product related issues and/or complaints submitted by customers
  • Ongoing and direct communication with clients in support of any queries or issues
  • Negotiation with customers
  • Translation of complaints from Spanish to English, aiming to facilitate further handling of the case
  • Investigation of complaints as and when required

Requirements

  • Fluency in Spanish, both verbal and written
  • Experience in a similar position will be considered an advantage
  • Financial markets background will be considered an advantage
  • Excellent interpersonal skills