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On behalf of our client, a Fintech start-up with a CySEC Licence, offering an advance platform to trade the financial markets, we’re looking for a proactive and outgoing person to fulfill the role of Retention Agent.
- Primary point of contact and client maintenance of valued clients
- Contact existing clients ensuring they receive the highest level of service
- Manage client relationships and satisfaction through proactive support, training, and incentive offerings, ensuring that clients have access to up-to-date market and pricing information
- Promote company’s products and service
- Educate clients on how to use the company’s trading platform
- Provide a basic level of understanding of fundamental and technical analysis to clients in a highly regulated manor.
- Contribute to company growth and financial targets such as revenue and high levels of client acquisition, retention and reactivation.
- Analyse, identify, plan, design and implement opportunities for increasing client loyalty based on system data and industry insights.
- Takes initiatives in customer satisfaction via process improvement plans and efficient reporting and flow of information
- Good command of the English language
- Native German Speaker
- Professional and well – spoken manner
- Dynamic, innovative and target driven
- Strong networking capability
- Ability to work on own initiative, expand and generate business
- Ability to work in a high-pressure and fast – moving environment