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Position Details
Reference No.
Senior Client Support Officer
Employment Type
Full Time
Available Positions
Posted On:
Contact Details
TIO Markets
Contact Person
TIO Markets LTD
80 Athinon Street

Job Description

Main duties and responsibilities of the role:

  • Providing quality and efficient live support to existing as well as potential clients, via a number of communication methods such as Live Chat, Email or Telephone
  • Effectively managing incoming and outgoing requests by clients (calls, chats, emails);
  • Identifying and assessing customer requirements to obtain complete satisfaction;
  • Building sustainable relationships of trust through the different communication mediums;
  • Providing the necessary assistance and support in order to carry out his/her daily tasks in an efficient and professional manner;
  • Supervising, managing and ensuring the smooth function of the Client Relations Department;
  • Providing on-going training development to all new hires on the Company’s products and trading systems;;
  • Delegating responsibilities to the Client Relations Agents;
  • Making suggestions and proposals to Top Management for the improvement of the Department;
  • Taking proper actions and implementing necessary changes for the improvement of the Department;
  • Motivating the people to achieve the required results/targets set by the Company;
  • Identifying current training needs for the team through job analysis;
  • Overseeing and reviewing Client Relations Agents’ performance on an ongoing basis;
  • Providing correct and accurate information by using the right methods/tools;
  • Assisting clients with any platform/financial trading related queries;
  • Meeting personal/team targets;
  • Handling complaints, providing appropriate solutions and following through with appropriate timing to ensure resolution;
  • Keeping records of customer interactions;
  • Actively following up on queries and providing feedback to customers ensuring that the clients receive the best level of service;
  • Delivering action plans to the Top Management arising from quarterly client reviews;
Required Qualifications
  • Minimum of 2 years' relevant experience within the Forex and CFD industry
  • Customer support oriented
  • Excellent organizational and time management skills
  • Outstanding communication and presentation skills
  • Deliver exceptional results and have the ability to work under pressure in a fast paced environment
  • Ability to work independently as well as within a team in a highly professional manner
  • Business fluency in English
Other Requirements
  • Highly motivated environment
  • Performance-oriented and rewarding company culture
  • Commitment to diversity and equal opportunities
  • Opportunities for career and personal growth
  • Group Medical Coverage