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Our client a leader within its industry is looking to recruit a CCO (Chief Commercial Officer) for its offices in Limassol.
The selected candidate shall be a seasoned professional with proven exposure to a wide range of customer relationship management. Reporting to the Chief Executive Officer, this role will influence and support the vision of the entire customer-centric business.
Key objectives and responsibilities of the role:
Partner with the CEO in setting and driving the customer-centric mission and system-wide customer experience strategy.
Translate strategy into actionable company-wide goals by growing customer base, share and profitability.
Unite the company to deliver valued customer experiences; leverage data to identify key opportunities for improving the customer experience and build customer loyalty.
Work cross-functionally with business partners to affect change via people, policy and/or system changes with the end-customer in mind.
Partner with company's leadership to identify, develop, and implement strategic solutions for obstacles and opportunities so the business continues to grow.
Ensure daily that customer experience standards, structure, methods, tools and tactics are available and consistently applied across the company.
Ensure that the KPIs of the customer service division can be met, by supervising that all resources are in place.
Develop and evaluate management business plans, related to customer service assigned projects, by analyzing and interpreting various data, market trends and financial metrics.
Provide strategic leadership to customer service management line.
Build and maintain trusted relationships with partners, vendors, key customers, and stakeholders.
Requirements and preferred qualifications:
Business work experience in the Technology industry; solid experience in customer service management is strongly preferable.
Minimum 5+ years of experience in executive leadership positions, preferably as a CCO.
Experience in handling large teams
Fluency in English and Greek
BSc/BA in any relevant field is required; MSc/MBA is a plus.
Deep expertise and understanding of the end-to-end consumer journey.
Outstanding organizational, leadership abilities & a strong vision for the future.
Demonstrable competency in strategic planning and business development.
Working knowledge of data analysis, performance metrics and preferably in-depth knowledge of IT/Business infrastructure and MS Office.
Aptitude in decision-making, problem-solving & Top-notch management skills.
What we Offer:
Attractive remuneration package
Private medical health cover
A friendly and positive working environment
Personal and professional development
To apply for this vacancy, please send your CV to firstname.lastname@example.org quoting the above Job title along the VAC number or alternatively call +357 25341383 for more information.