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Our client, an international IT Company industry in Nicosia (outskirts) is looking for a Service Desk Technician who will be responsible for functioning as the first level of support for all IT end-user support requests. From setting up all workstations and portables, installing software and providing end-user connectivity and following up of security issues, end-users will look to you to provide technical assistance to allow them to perform their assigned tasks.
Requirements and qualifications of the position
Provide technical assistance and support for incoming queries and issues related to computer systems, software, and hardware
Maintain MAC workstations and help in supporting Windows 7 / 8 workstations
New workstations Deployment through WDS, MSSC
Maintain inventory of all equipment, software and software licenses
Obtain general understanding of OS and application operations related to company offered services
Provide end-user support to remote users and offsite staff (models, contractors, vendors)
Monitor and respond quickly and effectively to requests received through the IT helpdesk
Additional duties include, but are not limited to installing, patching, maintaining software, anti-virus, email, etc.
Required Technical Skills
Knowledge of MAC workstations and notebooks; and Windows desktops, Windows networking and Active Directory
Understanding of LAN/WAN Networking technologies (wireless, IP, NetBios, DNS, DHCP, WINS).
Excellent written and oral communication skills when responding to end-users
Ability to conduct and direct research into IT issues and products as required.
Ability to present ideas in a business-friendly and user-friendly language.
Proven analytical, evaluative, and problem-solving abilities
Ability to effectively prioritize and execute tasks in a high-pressure environment - be able to meet deadlines efficiently.
Extensive experience working in a team-oriented, collaborative environment.
Able to lift and move up to 50 lbs.
The working hours are flexible office hours (Monday to Friday, 35 working hours per week)
Flexible working hours, 35 working hours per week, breakfast, parties, bonuses, medical insurance, fitness allowance, etc.
To apply for this vacancy, please send your CV to email@example.com quoting the above Job title along the VAC number or alternatively call +357 25341383 for more information.