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Position Details
Reference No.
98075
Title
Customer Service Representative VAC-17681N
Employment Type
Full Time
Available Positions
1
Location(s):
Limassol
Posted On:
14/05/2019
Contact Details
Company
StaffMatters Recruitment
Contact Person
Administration Team
Address
4th floor Limassol Roussos Tower, Corner Anexartesias & Kyriakou Matsi
Limassol
Phones
+35725341383
Email
admin@smstaffmatters.com
Job Description

Our client is one of the leading FX Trading companies that have been in operation for over 10 years globally with a number of offices worldwide and a team of around 50 staff here in Limassol. 

They are looking to hire a Customer Service Representative to join the Customer Service department which is the face and voice of the company and works according the Company's guidelines, goals and key values, going above and beyond for every customer.

Responsibilities:

Contact clients on money in money out and credit card loss and fraud permeation issues.

Deal with internal and external clients.

First line assistance in making sure the company is compline according to the Cyprus and EU regulation.

Great service orientation.

Good ability to work under pressure.

Willing to work extra hour

Ability to think out of the box. 

Requirements:

English at a very high level (read, speech and written).

An additional language is desirable

Great Service oriented - provide awesome customer service and "wow" experience to the company's clients by phone, chat and e-mail.

Multitasking

Able to work with frequent change.

Good understanding of workflows, self learner.

Workings hours:

Standard working hours Monday - Friday 9am - 6pm with no shifts and will work only once a month on one day from 11am - 8pm

Other Requirements

To apply for this vacancy, please send your CV to admin@smstaffmatters.com quoting the above Job title along the VAC number or alternatively call +357 25341383  for more information.