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Position Details
Reference No.
98158
Title
Chinese Speaking Client Relations Officer
Category
Employment Type
Full Time
Available Positions
1
Location(s):
Limassol
Posted On:
16/05/2019
Contact Details
Company
Golden Careers Recruitment
Contact Person
Golden Careers Recruitment
Address
301, 28th street, 3035
Limassol, Cyprus

Limassol
Phones
25363630
Email
admin@goldencareers.com.cy
Job Description

Job Description

An excellent opportunity has arisen for a Chinese Speaker with previous experience in the FX industry. Our client is a reputable investment firm with CySEC and FCA licenses with offices in Limassol and the UK. They are offering an attractive remuneration package – competitive salary as  well as additional benefits.

Job Responsibilities

  • Assisting customers who wish to open a trading account
  • Handling welcome calls/call-back requests
  • Maintaining contact with existing clients to ensure high levels of client satisfaction
  • Providing general information in regards to the platforms and services offered
  • Informing and assisting clients in relation to the use of all current and future products
  • Providing quality and efficient live support to existing and potential clients
  • Maintaining professional internal and external relationships that meet Company’s core values
  • Delivering service and support to customers through live chats, emails, phone calls and meetings
  • Collecting customer feedback and follows up e.g. requests for new products and services
  • Suggesting ideas and actions to develop the market
  • Coordinating with the marketing departments in regards to planning seminars, expos and translations of certain campaigns

  Requirements

  • University Degree preferably in Finance or Economics
  • Previous relevant working experience will be considered an asset
  • Excellent command of the English and Chinese languages
  • Computer literacy with very good working knowledge of Microsoft Office applications