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Position Details
Reference No.
98239
Title
Spanish speaking Client Support Agent
Category
Employment Type
Full Time
Available Positions
1
Location(s):
Larnaca
Posted On:
17/05/2019
Contact Details
Company
Golden Careers Recruitment
Contact Person
Golden Careers Recruitment
Address
301, 28th str., 3035
Limassol, Cyprus

Limassol
Phones
25363630
Email
admin@goldencareers.com.cy
Job Description

Job Description

Our client is a larnaca-based Forex and commodities broker providing trading services and facilities to both retail and institutional clients. They are an authorized and regulated by CySEC and they are seeking a fluent Spanish speaking client support agent to join their support team.

The ideal candidate will be comfortable working shifts on a 24/5 rotation and have experience in customer support.

Job Responsibilities

  • Deal directly with clients through phone, email and/or live chat
  • Obtain and evaluate all relevant information to handle inquiries correctly
  • Respond promptly to customer inquiries, handling and resolving them accordingly
  • Record details of all inquiries, comments and complaints
  • Communicate and coordinate issues with other departments
  • Direct requests and unresolved issues to the designated person/department
  • Assisting new clients with the account opening process
  • Provide client with relevant information regarding the website, promotions and products
  • Communication precise and correct information at all times
  • Inform clients via their account of any changes that concern them
  • Be an ambassador for the company and provide high level service through the necessary channels

Requirements

  • University/College Degree
  • Fluency in English and Spanish
  • I.T. Proficient
  • Minimum 2 years experience in Customer Support or HORECA roles
  • Excellent communication and organisational skills
  • The successful candidate must be able to work shifts on a 24/5 rotation