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Work Channel Recruitment is working closely with a growing company in the financial services industry and they are looking to recruit a Customer Support/Complaints Representative (Spanish/English speaker) to become part of a dynamic team.
- Provision of impeccable customer support via chat, phone and emails
- Resolution of product related issues and/or complaints submitted by customers
- Ongoing and direct communication with clients in support of any queries or issues
- Negotiation with customers
- Translation of complaints from Spanish to English, aiming to facilitate further handling of the case
- Investigation of complaints as and when required
- Fluency in Spanish, both verbal and written
- Experience in a similar position will be considered an advantage
- Financial markets background will be considered an advantage
- Excellent interpersonal skills
How to apply
If interested and you match all the requirements, please send your CV to email@example.com, including the title of the position in the subject line.
Please note that due to the high volume of applications received, only successful candidates will be contacted