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Position Details
Reference No.
99050
Title
Customer Service Officers (Language Speakers)
Category
Employment Type
Full Time
Available Positions
1
Location(s):
Nicosia
Posted On:
20/06/2019
Contact Details
Company
CareerFinders Ltd.
Contact Person
Scott Gray
Address
Head Office
6th Floor, Athlos Building, 28 Nikis Avenue,
Nicosia, 1086

Nicosia
Phones
+357 25 041690
Email
jobs@careerfinders.com.cy
Job Description

CareerFinders, on behalf of our client, a long-established and global CySEC Licensed Investment Firm with offices in the heart of Nicosia, we are seeking to recruit a number of client-focused Customer Service Officers with varied language skills to join their expanding team of professionals.

Key Duties/Responsibilties:
 

  • Communicate with clients via phone, email and online chat ensuring they receive the highest level of service and support.
  • Assist clients with enquiries on technical, onboarding and other matters and following up as necessary, ensuring the highest levels of client satisfaction.
  • Always provide accurate, valid and complete information to clients in a timely and professional manner.
  • Maintain detailed knowledge of products, trading platforms and terms and conditions of trading.
  • Receive, handle and escalate client complaints as appropriate.
  • Work effectively and professionally with internal teams for examining enquiries and providing solutions to customer issues.
  • Keep the CRM system up to date with records of interactions and communication with customers.
  • Provide Management with feedback on prospective and actual client expectations and with ideas for the further growth of the business.
  • Adhere to the Code of Conduct and the standards set for all client communications.

 
Key Skills/Experience:
 

  • University Degree or College Diploma in a relevant field.
  • Previous experience in a similar role will be considered an advantage.
  • Excellent communication skills and ability to build rapport especially through telephone communication.
  • Fluency in English (Written & Spoken).
  • Fluency in reading, writing and speaking in any one of the following languages: German, Spanish, Arabic.
  • Enthusiastic, trustworthy, self- motivated with a ‘selling’ mindset.
  • Target-oriented, competitive and success-driven.
  • Team player.
  • Very good organizational skills with an ability to handle multiple tasks and prioritize.
  • Ability to work under pressure in a fast-paced environment.
  • Computer literacy and ability to work simultaneously with a variety of systems.


To apply for this vacancy, please send your CV, along with any covering letter to jobs@careerfinders.com.cy quoting the above job title. Please note that due to the high volumes of applications received only shortlisted applicants will be responded to. By sending us your CV you are giving CareerFinders your consent to be contacted for this and any other suitable vacancies that we believe match your skills and experience. To view our privacy policy, please click www.careerfinders.com.cy/privacy-policy