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Position Details
Reference No.
99391
Title
Customer Relationship Officer – Arabic
Category
Employment Type
Full Time
Available Positions
1
Location(s):
Limassol
Posted On:
14/06/2019
Contact Details
Company
Golden Careers Recruitment
Contact Person
Golden Careers Recruitment
Address
301, 28th str., 3035Limassol, Cyprus
Limassol
Phones
25363630, 25363630
Email
admin@goldencareers.com.cy
Job Description

Job Description

Our client is a well-established and ambitious globally – regulated (including CySEC) CFD and Forex Broker with offices internationally and they are seeking a Customer Relationship Officer (Arabic) to join their growing team in Limassol. The successful candidate will be Native/Fluent in English and Arabic and have at least 6 months of experience in a sales forex position preferred but not essential.

Job Responsibilities

  • Communicating with clients and providing answers to customers by identifying problems and assisting with incoming trade and product queries by telephone, email and live chat
  • Assist with the on-boarding and conversion of leads to active clients
  • Developing the country, territory, or region you have been assigned to
  • Reactivate old clients
  • Educate clients on how to trade financial assets
  • Educate clients on what is happening in the financial markets
  • Being proactive in contacting clients by telephone and email to promote the company’s products and services
  • Assisting with incoming queries from all prospects and clients by telephone and email
  • Entering and maintaining detailed and accurate records on the company’s systems
  • Achieving key performance indicators
  • Organizing and managing your work flow

Requirements

  • Native/Fluent in English and Arabic is essential
  • At least 6 months of experience in a sales forex position preferred but not essential
  • A broad understanding of financial markets and trading, preferably with foreign exchange
  • Client focused with excellent customer service skills
  • The ability to influence and persuade a mutually beneficial outcome for the company and the client.
  • Excellent communication and written skills as well as attention to detail
  • You should be dynamic, self-motivated and competitive, with a strong desire to succeed
  • You should work well independently as well as in a team
  • Willing and flexible enough to work shifts to provide coverage for your territory when required