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Position Details
Reference No.
Affiliates Support Executive (6 months contract)
Employment Type
Full Time
Available Positions
Posted On:
Contact Details
HF Markets
Contact Person
Andria Yianni
Job Description


·         Manage the live support and other direct channels of communication with affiliates

·         Manage emails from affiliates, respond promptly and resolve queries accordingly

·         Obtain and evaluate all relevant information to handle inquiries correctly

·         Assisting new clients with the affiliate account process

·         Provide client with relevant information regarding the affiliate website, promotions and products

·         Communicate and coordinate issues with other departments

·         Execute commission payments due to all affiliates on a bi weekly basis

·         Approve application forms along with documents using KYC procedure of potential affiliates

·         Investigating the activity of affiliates and partners to eradicate fraudulent actions

·         Ensure precise and correct information is available via the Partner’s website and Client Area at all times

·         Inform clients via their account of any changes or updates that concern them

·         Monitor unprofitable affiliates and report to relevant departments accordingly

·         Communicate new Partner processes, initiatives and procedures to all departments

·         Conduct regular spot checks on existing affiliate website to ensure accurate company information

·         Carries out any further duties assigned by their line manager

·         Contributes to a positive and dynamic working environment

Required Qualifications


  • University/College Diploma
  • Fluency in English plus an additional language
  • I.T. Proficient
  • Minimum 2 years’ experience in Customer Support or HORECA roles
  • Excellent communication and organisational skills

·         Able to work in a fast paced environment

Other Requirements


A very competitive remuneration and benefits package is offered to all successful candidates including 13th salary and medical insurance, in addition to the opportunity to work within an exciting and engaging work environment where you will be given the tools and guidance to reach your full potential.

Applications must be made through our careers webpage:  www.hfeu.com/careers

All applications will be treated as confidential