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Position Details
Reference No.
99867
Title
Customer Support Representative (Japanese Speaker)
Category
Employment Type
Full Time
Available Positions
1
Location(s):
Limassol
Posted On:
02/07/2019
Contact Details
Company
Golden Careers Recruitment
Contact Person
Golden Careers Recruitment
Address
301, 28th str., 3035Limassol, Cyprus
Limassol
Phones
25363630, 25363630
Email
admin@goldencareers.com.cy
Job Description

Job Description

On behalf of our client, an investment firm, we are looking for a Japanese speaking Customer Support Representative. The right candidate will have native or near-native of the Japanese language and experience in a similar position within an investment firm.

Job Responsibilities

  • Identifying and reporting department issues on a weekly basis to top management.
  • Creating and following up with solutions
  • Closely monitoring client satisfaction levels
  • Monitoring department KPIs to ensure all are being met
  • Constantly providing innovative ways to improve the overall client experience
  • Ensuring a highly motivated and enthusiastic department atmosphere
  • Settling internal disputes in a fair and effective manner
  • Creating, distributing and updating department manuals
  • Documenting and finalising department procedures
  • Monitoring online review sites/social media channels and providing replies to negative reviews where necessary
  • Process account withdrawals

Requirements

  • Native or Near Native in Japanese Language is a must
  • Fluent in verbal and written English to business standard
  • Enthusiastic and ‘can do’ approach to customer service
  • Ability to remain calm and focused in a fast-paced environment
  • Excellent organisational, reporting and communication skills
  • Experience in a similar position within the FX sector will be considered an advantage
  • Self motivated, driven, goal oriented and a team player
  • A high level of professionalism and personal integrity.