About the company
Customer Support (VAC-A21295C)
paphosPermanent
836 days ago Recruiting Agent Expired
Job description
Our client, a well-established CySEC Certified Financial Investment Firm, is looking to hire Customer Support to join their team in Limassol.
Job Duties
- Dealing directly with clients' queries over chat system, email depending on how the query was initiated and is responsible to reply to the client within 24 hours.
- Resolving misunderstandings and handles “difficult” client in a polite and professional manner
- Directing unresolved issues to designated people and/or departments; communicating and coordinating with them and responds to clients requests accordingly
- Promoting the products and services offered by the company to the clients by means of chat system and e-mail
- Providing feedback on the development of the products and services offered by the company according to the interaction with clients
- Keeping up to date with promotions and products offered by the company
- Maintaining confidentiality and professionalism in all instances
- Completing service-related tasks as requested by the manager
- Reviewing clients' documents in the KYC system and replying to client emails related to account verification
- Requesting relevant documents from clients in case they are not provided
- Following and keeping up to date with new internal procedures
- Always act at the best interest of the company and cooperate within the team and with other departments to provide a high standard of customer service
Job Requirements
- Experience in customer care or any other relevant field
- Knowledge of Arabic, Farsi, Turkish, Spanish, Portuguese or French will be considered an advantage
- Strong English communication skills, both written and verbal are a must
- Strong customer care skills
- Excellent client handling skills
- Strong communication and interpersonal skills
- Excellent organisational skills
- Business acumen
- Teamwork and problem-solving skills
- Hard working and able to cope under pressure
- Excellent computer literacy
- Willingness to do morning, afternoon and night shifts on a weekly basis
- Valid work permit required
Job Benefits
1200-1400 Gross- Quarterly bonuses based on personal performance
- Corporate fund
- Discretionary yearly bonus based on company's performance
- Discount benefit card scheme
- Training opportunities for growth and expansion of knowledge
- Paid 21 days holidays per year
TO APPLY for this job opportunity, send your CV (in English please) and include the reference: Customer Support - VAC-A21295C. We look forward to hearing from you!