Complaints Officer (VAC-A1234)

Job description

Our client, is a specialized company for outsourced omnichannel customer support, experience and complaint handling and are looking to hire a Complaints Officer to join their team based in Limassol. 

Job Duties

• Responsible for handling, investigating, and resolving customers complaints within given timeframes through various mediums including telephone and email.
• Obtaining necessary information/updates from other departments regarding the resolution of the complaints.
• Presenting detailed summaries of complaints to the Head of Department.
• Negotiating suitable resolutions to complaints with clients.
• Ensuring that all formal replies are provided accordingly depending on the task.
• Providing complaints-related reports as requested.
• Monitoring of social media and assisting to ensure the company’s reputation is being upheld with the highest standard.
• Ensuring tickets and data capturing is accurate and timeous.

Job Requirements

• Computer literate
• Skilled in problem solving, punctual, ability to work under pressure.
• Experience with ticketing systems and CRM
• Experience in a similar role will be considered a strong advantage.
• Experience in the Forex industry will be considered an advantage.
• Previous experience as account managers, support agents, Back Office, Compliance
• Excellent knowledge of Microsoft Office (Excel, Word)
• Fluent in English (Verbal and Written)
• Ability to handle large amount of data.
• Attention to details & ability to follow procedures.
• A degree or experience in Finance, Business, would be ideal.
• The successful candidate should be able to work 9.00-18.00

Job Benefits

• Health Insurance.
• Friendly working environment.
• Learning and Development Opportunities.
• Competitive Salary always based on qualifications and experience.
• 21 days paid Annual Leave.
• 5 days paid Sick Leave.
• Happy Hours.
• Free snacks and beverages daily.
• Free parking Spot.
• Corporate Discounts
• WFH one week per month (up to manager’s discretion).
• Flexible Working Policy (up to manager’s discretion).

TO APPLY for this job opportunity, send your CV (in English please) and include the reference: Complaints Officer - VAC-A1234. We look forward to hearing from you!